Acculturation and the influence of ethnicity on market orientation of African and Caribbean companies in Britain

Ogenyi Omar, Audrey Kirby and Charles Blankson

The Service Industries Journal, 2003, vol. 23, issue 4, 81-97

Abstract: Since acculturation is the process of acquiring the customs of an alternative society we assume that adapting to consumers from various cultures will be a fundamental task for African and Caribbean (A&C) companies in Britain. This study investigates market orientation of A&C service companies and their processes of cultural learning and adaptation using ethnicity as a basis for an exploratory study of the British market. The findings indicate that A&C companies serve as bicultural mediators, both accommodating their consumers and working to alter their consumption patterns to bring them into line with their own ethnic and British national market customs. The adaptation of A&C service companies to the cultural characteristics and needs of their customers results in changes to their companies, consumers and the British marketplace.

Date: 2003
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:23:y:2003:i:4:p:81-97

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DOI: 10.1080/02642060412331301022

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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