The influence of human resource management in savings bank performance

Petra De Saá Pérez and Juan Manuel García Falcón

The Service Industries Journal, 2004, vol. 24, issue 2, 51-66

Abstract: The aim of this article was to analyse the value of human resources (HR) for competitive advantage and their influence on the firm's performance in the service industry. To achieve our goal, we have first proposed a resource-based framework to discuss the circumstances under which human resources can be a source of competitive advantage. Then, an empirical research was developed in the Spanish savings bank sector to analyse the relationship between HR management and the firm's performance. Our results, suggest that those savings banks which better combine their HR practices to create and to develop a strategic human capital pool have shown better levels of profitability and productivity.

Date: 2004
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:24:y:2004:i:2:p:51-66

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DOI: 10.1080/02642060412331301252

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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