Exploring the relationship between the human resource management practices and growth in small service firms

Levent Altinay, Eser Altinay and Judie Gannon

The Service Industries Journal, 2007, vol. 28, issue 7, 919-937

Abstract: This paper seeks to evaluate the relationship between the growth and the human resource management (HRM) practices of small service firms in catering to professional services and the retailing sectors in the UK. The paper reports and analyses the findings of 196 face-to-face structured interviews with small service business owners. Findings suggest that employee empowerment contributes to the sales growth of small firms in the different sectors of the service industry. The study also shows that employee training and recruitment through formal channels contribute to the sales growth of firms operating in the catering sector. This paper argues that contextual variables -- the extent of the competition and the availability of the workforce -- have a bearing on the HRM practices employed by small service businesses.

Date: 2007
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DOI: 10.1080/02642060701846804

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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