Organisational citizenship behaviours and effectiveness: an empirical study in two small insurance companies

Arménio Rego and Miguel Pina E. Cunha

The Service Industries Journal, 2008, vol. 28, issue 4, 541-554

Abstract: The study relates six dimensions of organisational citizenship behaviours (OCB) at the branch level with several indicators of the effectiveness of 38 branches of two insurance companies. Results suggest that the branches where employees display more OCB are the most effective. These findings are discussed in the context of a scarcity of empirical studies on the topic, despite researchers' assumption that OCB enhances team and organisational effectiveness.

Date: 2008
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Citations: View citations in EconPapers (7)

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DOI: 10.1080/02642060801917695

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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