Antecedents of consumers' time perceptions in a hypermarket retailer
Ivan-Damir Anić (),
Sonja Radas and
Joseph C. Miller
The Service Industries Journal, 2009, vol. 31, issue 5, 809-828
This study examines the effects of five antecedents on consumers' time perceptions in a hypermarket environment. Findings indicate that the actual shopping time spent in the store and planned shopping activities significantly influence consumers' shopping time perceptions, while consumers' waiting time perceptions are driven by both actual checkout waiting time and actual shopping time. The article examines time gaps, i.e. consumers' errors in time estimation, as related to store loyalty intention and finds that past consumer purchases moderate the relationship between both time gaps and store loyalty intention. Managerial implications are discussed in the article.
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:31:y:2009:i:5:p:809-828
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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi
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