Driving dynamic knowledge articulation and dynamic capabilities development of service alliance firms

Po-Yen Lee, Hung-Hsin Chen and Yi-Hwan Shyr

The Service Industries Journal, 2010, vol. 31, issue 13, 2223-2242

Abstract: By investigating drivers of dynamic learning in service alliance firms, this empirical study demonstrates the locus of dynamic knowledge articulation (DKA) and dynamic capabilities (DCs) development. This study uses a sample of 363 service alliance firms to test the distinctive role of drivers of dynamic learning in DKA and DC development. The results show that manager integration powers, external linkages, codification of experience, and ambiguity have positive effects on DKA. Moreover, DKA has a strong positive influence on DC development. This study contributes to the literature by focusing on DKA and DC development from the perspective of processes, structure, and DCs of service alliance firms.

Date: 2010
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DOI: 10.1080/02642069.2010.504820

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