Empirical study of destination loyalty and its antecedent: the perspective of place attachment

Hung-Jen Su, Kong-Fah Cheng and Hui-Hsiung Huang

The Service Industries Journal, 2010, vol. 31, issue 16, 2721-2739

Abstract: Due to the increasing competition in the leisure and tourism market, loyalty-related studies and researches have been gaining attention. This empirical research explores the formation of destination loyalty from the interaction of visitors with hot-spring resorts (place attachment) and examines the relationship between such a loyalty and its antecedents. Based on an attitude framework, this study conceptualizes place dependence, place identity, and behavioural intention as the tripartite framework of destination loyalty. Using the covariance structure analysis, empirical results indicated that the service quality--satisfaction--loyalty model is supported and tourist satisfaction completely mediates the effect of service quality on place dependence, place identity, and behavioural intention.

Date: 2010
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Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:31:y:2010:i:16:p:2721-2739

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DOI: 10.1080/02642069.2010.511188

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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