Innovation in services industries: current and future trends

L. M. Castro, Angeles Montoro-Sanchez and Marta Ortiz-De-Urbina-Criado

The Service Industries Journal, 2010, vol. 31, issue 1, 7-20

Abstract: The purpose of this paper is to compare the behaviour of service companies and manufacturing companies in technological, organisational and commercial innovation. The analysis of a sample of 11,330 Spanish companies has shown that manufacturing companies have a greater tendency to perform technological innovations, that is, product and process innovations, whereas service companies are more prone to carrying out organisational and commercial innovations. The future tendency should be determined by the use of integrating analytical approaches proposing models to reflect all types of innovation with no discrimination based on the sector to which they belong.

Date: 2010
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DOI: 10.1080/02642069.2010.485196

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