The importance of management innovation and consultant services on ERP implementation success

Rafael Lapiedra, Joaquin Alegre and Ricardo Chiva

The Service Industries Journal, 2011, vol. 31, issue 12, 1907-1919

Abstract: Enterprise resource planning (ERP) implementation has been an important activity for improving efficiency. However, an ERP system is a critical investment that can significantly affect future performance of a company. Many ERP projects report an unusually high failure rate. This study empirically investigates the involvement of management consultants in ERP implementation success. The results from our field survey of 134 ERP end-users in Spanish ceramic tile companies show that ERP implementation success significantly depends on the quality of consultant services. The results also indicate the importance of internal management throughout the learning process. Overall, these findings contribute to a better understanding of how, or under which organizational conditions, ERP should be implemented.

Date: 2011
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DOI: 10.1080/02642069.2011.556189

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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