Improving the absorptive capacity through unlearning context: an empirical investigation in hospital-in-the-home units

Gabriel Cepeda-Carrion, Juan Gabriel Cegarra Navarro and Eva Martinez-Caro

The Service Industries Journal, 2010, vol. 32, issue 9, 1551-1570

Abstract: The Spanish healthcare system has undergone important changes, particularly in the development of new homecare services. In practice, however, results have been mixed. Some homecare services have been successful, but implementation failures are common and the intended patients are frequently reluctant to use the homecare services. A possible explanation for efficiency and effectiveness gaps of services provided by hospital-in-the-home units (HHUs) may relate to the advantages and disadvantages of the knowledge processes that these units highlight as a result of their different structural properties. This study examines the impact of an unlearning (forgetting) context on the HHU's ability to challenge basic beliefs and to implement processes that are explicitly or tacitly helpful in the reception of new ideas (absorptive capacity). These relationships are examined through an empirical investigation of 54 doctors and 62 nurses belonging to 44 HHUs. The results show that the unlearning context plays a key role in managing the tension between potential absorptive capacity and realized absorptive capacity.

Date: 2010
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DOI: 10.1080/02642069.2010.545876

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