The role of job design and mechanism in motivating feedback-seeking behaviour in transportation service

Jen-Wei Cheng and Kuo-Ming Lu

The Service Industries Journal, 2011, vol. 32, issue 13, 2047-2057

Abstract: Employee feedback-seeking behaviour is important to improve job performance and organizational effectiveness. This study investigates the mediating role of psychological meaningfulness on job design and feedback-seeking behaviour. The study draws on empirical data gathered from 681 employees in a transportation service company in Taiwan, and uses structural equation modelling to test our proposed model. Empirical results suggest that psychological meaningfulness plays a crucial and mediating role in the relationships between job enrichment, work-role fit and feedback-seeking behaviour. The implications for practitioners are to stress the role of job design and its mediating process for feedback-seeking behaviour.

Date: 2011
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DOI: 10.1080/02642069.2011.574278

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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