Adoption of enterprise systems and radio frequency identification among service firms

Rana Mostaghel, Pejvak Oghazi, Hooshang M. Beheshti and Magnus Hultman

The Service Industries Journal, 2012, vol. 32, issue 15, 2435-2443

Abstract: A promising technology for optimizing supply-chain processes is radio frequency identification (RFID). By adding functionality to previous enterprise systems, the aim is to increase transparency of information throughout the supply chain. In this paper, we present a survey of RFID implementation in Swedish service firms. The findings show that although the great majority of firms are actively working with integrated information systems, only a very small fraction have adopted RFID.

Date: 2012
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DOI: 10.1080/02642069.2012.677828

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