Leisure-work preference and hotel employees’ perceived subjective well-being

Yao-Chin Wang, Hailin Qu, Jing Yang and Chu-En Yang

The Service Industries Journal, 2020, vol. 40, issue 1-2, 110-132

Abstract: This study examines the role of leisure-work preferences in forming hotel employees’ subjective well-being (SWB). A two-phase explanatory mixed method is used. In phase 1, 261 usable survey responses were collected to test the proposed hypotheses. In phase 2, in-depth interviews were conducted with 18 employees in order to triangulate findings from phase 1 and further explain the underlying phenomena. Results of the quantitative phase reveal that leisure preference negatively influences job satisfaction and positively influences leisure satisfaction and SWB. Work preference directly and negatively influences SWB but exhibits indirect positive effects on SWB through job satisfaction. Results of the qualitative phase further reveal that hotel employees ranked managers as the greatest influence on their SWB followed by coworkers, customers, and family members. Additionally, factors in the leisure domain were mentioned less frequently by hotel employees as sources of SWB than factors in the work domain.

Date: 2020
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DOI: 10.1080/02642069.2018.1529170

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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