Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion

Elham Anasori, Steven. W. Bayighomog and Cem Tanova

The Service Industries Journal, 2020, vol. 40, issue 1-2, 65-89

Abstract: The present study proposes and tests a moderated mediation model investigating the direct and mediated effect of workplace bullying on employee emotional exhaustion via psychological distress and resilience with mindfulness as a moderating variable, under the lens of COR and JD-R theory. Structural Equation Modeling was used to analyze data from 252 4- and 5-star hotels’ full-time employees in North Cyprus. The results show that workplace bullying significantly predicted emotional exhaustion, and resilience and psychological distress partially mediated this relationship. However, employee mindfulness did not significantly moderate the effect of workplace bullying on emotional exhaustion, nor its indirect effect via resilience. Implications are discussed further.

Date: 2020
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DOI: 10.1080/02642069.2019.1589456

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The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

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