Linking ostracism with employee negligence behavior: a moderated mediation model

Komal Aliza, Sadia Shaheen, Muhammad Jawad Malik, Sehar Zulfiqar, Syeda Azra Batool, Muhammad Ahmad-ur-Rehman and Ayesha Javed

The Service Industries Journal, 2022, vol. 42, issue 11-12, 872-896

Abstract: The work-related antecedents of negative behavior are well known, but less is known about cross-domain antecedents, specifically how workplace ostracism affects negligence behavior. Our study aims to address this limitation by considering the Stress-Non-Equilibrium-Compensation (SNEC) Approach and Conservation of Resources (COR) Theory; we propose a moderated mediation model wherein workplace ostracism instigates nurse’s negligence behavior through emotional exhaustion, and task interdependence act as the boundary condition. The current study proposed and empirically tested the moderated mediation model. A time-lagged three-wave survey design was utilized and data was collected from (N = 402) nurses. The findings indicate that emotional exhaustion could mediate the relationship between ostracism and nurses’ negligence behavior. Furthermore, the results from the moderated mediation analysis suggest that the mediation of emotional exhaustion is moderated by task interdependence such that with a higher level of task interdependence, the mediation effect of emotional exhaustion becomes weaker. Theoretical and managerial implications are discussed.

Date: 2022
References: Add references at CitEc
Citations: View citations in EconPapers (2)

Downloads: (external link)
http://hdl.handle.net/10.1080/02642069.2021.1933456 (text/html)
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:taf:servic:v:42:y:2022:i:11-12:p:872-896

Ordering information: This journal article can be ordered from
http://www.tandfonline.com/pricing/journal/FSIJ20

DOI: 10.1080/02642069.2021.1933456

Access Statistics for this article

The Service Industries Journal is currently edited by Eileen Bridges, Professor Domingo Ribeiro, Ronald Goldsmith, Barry Howcroft and Youjae Yi

More articles in The Service Industries Journal from Taylor & Francis Journals
Bibliographic data for series maintained by Chris Longhurst ().