Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index

Nuno M. Capeletti, Carla A. F. Amado and Sérgio Santos

Journal of the Operational Research Society, 2024, vol. 75, issue 2, 361-377

Abstract: Primary Health Care (PHC) is intended to provide a comprehensive response to the patients’ health needs. Considering the increasing demand to optimise the use of the available resources while keeping a high-quality standard, it is essential to investigate the health services’ performance. We propose a methodology based on the Data Envelopment Analysis (DEA) technique, examining the volume of activities performed and considering the impact of these activities by using a quality indicator directly related to care outcomes. To perform a longitudinal analysis and observe the changes in quality separately, a Quality-Adjusted Malmquist Productivity Index is implemented. The methodology is illustrated by analysing the performance and the evolution in productivity and quality of the primary care services delivered by the municipalities of the Brazilian state of Santa Catarina from 2008 to 2014. Our findings reinforce the view that adequate planning and structuring of PHC services must consider not only the volume of activity but also the impact of the services delivered.

Date: 2024
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DOI: 10.1080/01605682.2023.2197928

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