Is Visitor Satisfaction High Enough? A Case of Rural Tourism Destination, South Bohemia

Štumpf Petr (), Janeček Petr () and Vojtko Viktor ()
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Štumpf Petr: Ing. Ph.D., Assistant Professor, Department of Marketing, Trade, and Services, Faculty of Economics, University of West Bohemia in Plzeň, Czechia
Janeček Petr: Ing. Ph.D., Assistant Professor, Department of Marketing, Trade, and Services, Faculty of Economics, University of West Bohemia in Plzeň, Czechia
Vojtko Viktor: Ing. Ph.D., Assistant Professor Department of Geography Faculty of Education University of South Bohemia in České Budějovice, Czechia

European Countryside, 2022, vol. 14, issue 2, 346-362

Abstract: Satisfaction of visitors in tourism destinations is one of the most discussed topics in destination management and marketing. Many destinations report high satisfaction of their visitors. The objective of this study is to analyze overall satisfaction and satisfaction components in eleven tourism areas within South Bohemia, a typical Czech rural region, and to define the high level of satisfaction using benchmarking as a methodological approach. Using ANOVA and Pearson’s correlation, we identified the high level of satisfaction following the against-the-best benchmarking and the against-the-industry average approach. The results also show that perceived atmosphere in a destination, willingness to help and friendliness are the most significant components correlating with overall satisfaction.

Keywords: Benchmarking; Czech Republic; Rural Area; South Bohemia; Tourism Destination; Visitor Satisfaction (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:eurcou:v:14:y:2022:i:2:p:346-362:n:1

DOI: 10.2478/euco-2022-0017

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