Management Consulting Intervention Case Study in a Complex and Toxic Hospital Organizational Culture

Burrell Darrell Norman ()
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Burrell Darrell Norman: Florida Institute of Technology, Melbourne Florida, USA

HOLISTICA – Journal of Business and Public Administration, 2020, vol. 11, issue 2, 100-114

Abstract: Healthcare organizations in turmoil often turn to management consultants to collect data, engage in analysis, evaluate processes, and make recommendations. This is a case study of an actual hospital with complex issues around organizational culture, organizational conflict, diversity, and talent management. The paper explores the intervention approaches used to address the toxic organizational cultural problems through the lens of organizational development, change management, and corporate behavioral theory.

Keywords: organizational development; management consulting; hospital administration; change management (search for similar items in EconPapers)
Date: 2020
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:hjobpa:v:11:y:2020:i:2:p:100-114:n:8

DOI: 10.2478/hjbpa-2020-0022

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