Examining the Challenges Hindering ICT Project Management Effectiveness: A Case Study of the State Information Technology Agency (SITA), South Africa

Mkhonza Sibusiso () and Mpungose Sabelo ()
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Mkhonza Sibusiso: Department of Business Studies, MANCOSA. 26 Samora Machel Street. Durban 4001, South Africa
Mpungose Sabelo: Department of Business Studies, MANCOSA. 26 Samora Machel Street. Durban 4001, South Africa

HOLISTICA – Journal of Business and Public Administration, 2025, vol. 16, issue 1, 135-164

Abstract: Effective ICT project management is crucial for public sector organisations like South Africa's SITA, yet persistent challenges hinder its maturity and effectiveness. This study focused on SITA's Western Cape Province and identified key issues such as governance inefficiencies, insufficient project management skills, poor stakeholder engagement, and resource constraints. Using qualitative methods, including semi-structured interviews with project managers and stakeholders, the research highlights barriers to ICT project success and proposes strategies to improve project governance, standardise methodologies, enhance training, and strengthen executive support. While offering valuable insights, the study's scope is limited to SITA's Western Cape operations, reducing generalisability. Future research should expand to multiple provinces, include senior leadership, and explore the impact of emerging technologies on ICT project success. This study contributes practical insights for public sector institutions aiming to improve project execution and strategic impact.

Keywords: ICT Project Management; SITA; Project Effectiveness; Public Sector; Project Management Maturity (search for similar items in EconPapers)
Date: 2025
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:hjobpa:v:16:y:2025:i:1:p:135-164:n:1009

DOI: 10.2478/hjbpa-2025-0009

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