Complaining Decreases the Efficiency of Dialogue as a Method of Social Influence

Białek Michał and Domurat Artur
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Białek Michał: Kozminski University, Jagiellonska 57/59 St., 03-301 Warsaw
Domurat Artur: University of Warsaw, Faculty of Psychology, Stawki 5/7 St., 00-183 Warsaw

Journal of Management and Business Administration. Central Europe, 2015, vol. 23, issue 1, 33-49

Abstract: Purpose: The aim of the paper is to examine the efficiency of complaining as a method of social influence (Doliński, 2005). In Polish culture, complaining seems to be an efficient technique for initiating a dialogue, potentially increasing the effectiveness of persuasive messages expressed in a conversation.

Keywords: complaining; dialogue; social influence; manipulation; compliance (search for similar items in EconPapers)
Date: 2015
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:jmbace:v:23:y:2015:i:1:p:33-49:n:2

DOI: 10.7206/mba.ce.2084-3356.132

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