Development and Validation of Work Environment Services Scale (WESS)

Patrick Harold Andrew () and Kareem Jacqueline ()
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Patrick Harold Andrew: CMS Business School, Jain University, No.17, Seshadri Rd, Gandhi Nagar, Bengaluru, Karnataka 560009, India
Kareem Jacqueline: School of Education, Christ University, Hosur Road, Bengaluru – 560029, Karnataka, India;

Journal of Management and Business Administration. Central Europe, 2021, vol. 29, issue 2, 89-120

Abstract: Purpose: This study presents a nine-factor, 32-item measure of work environment scale in the service sector. A healthy work environment is one in which employees trust the people they work for, have pride in what they do, and enjoy working with the people (Levering and Moskowitz, 2004).

Keywords: work environment; service sector; employee motivation; scale development; organizational behavior (search for similar items in EconPapers)
JEL-codes: C38 (search for similar items in EconPapers)
Date: 2021
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:jmbace:v:29:y:2021:i:2:p:89-120:n:1

DOI: 10.7206/cemj.2658-0845.47

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