Mobile marketing in the process of building value for generation Y on the tourist market

Spyra Zbigniew () and Witczak Olgierd ()
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Spyra Zbigniew: University of Economics in Katowice Faculty of Informatics and Communication, Department of Market and Marketing Research,Katowice, Poland
Witczak Olgierd: University of Economics in Katowice Faculty of Informatics and Communication, Department of Business and Consumer Relationship Management,Katowice, Poland

Marketing of Scientific and Research Organizations, 2018, vol. 27, issue 1, 57-80

Abstract: In 2017 the youngest consumers qualifying for the Y/millennials generation in Poland (people born between 1984 and 1997) will be 20 years old. InPoland it is a group of about 9 million people who are in the stage of life cycle characterized by high dynamics of growth of product and service consumption. Information and communication technologies (ICT) play a key role in the life of Y-generation. They influence the decision-making process and formation of the purchasing process on the market. An area using ICT technologies is the continuously growing set of instruments of mobile marketing, in particular in the area of communication with clients (among others, mobile applications, mobile vouchers, SMS/MMS, newsletter). In the article, on the basis of the results of conducted direct surveys, the issues concerning the conditions for the use of ICT technologies by the representatives of Y generation are described.The article presents chosen tools of mobile marketing used by companies in the process of building the value of products/services on the tourist market for a specific target group (Y generation) characterized by needs and expectations different from the segments of the market served by tourist companies thus far.

Keywords: mobile marketing; Y generation/millennials; tourist market (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:mosaro:v:27:y:2018:i:1:p:57-80:n:4

DOI: 10.14611/minib27.03.2018.09

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