Does Grade Level Matter for the Assessment of Business Process Management Maturity?

Renata Gabryelczyk

Naše gospodarstvo/Our economy, 2016, vol. 62, issue 2, 3-11

Abstract: The purpose of this paper is to create and test the practical application of a business process management maturity assessment conducted at two different grade levels (management and professional level) in an organization. The conceptual framework for this research includes creating a business process maturity indicator (BPMI) for six process areas: strategy, documentation, optimization, implementation, execution, and controlling. The comparative analysis of the business process management maturity is performed using the BPMI on two cases: inside a single organization and the sector internally.

Keywords: business process management; maturity of business process management; maturity models; grade levels in the maturity assessment (search for similar items in EconPapers)
Date: 2016
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:ngooec:v:62:y:2016:i:2:p:3-11:n:1

DOI: 10.1515/ngoe-2016-0007

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