Revamping Business Services: RPA Solutions Landscape

Anica-Popa Liana-Elena (), Petrică Papuc Iuliana-Mădălina () and Gabriela Sava M. ()
Additional contact information
Anica-Popa Liana-Elena: Bucharest University of Economic Studies, Bucharest, Romania
Petrică Papuc Iuliana-Mădălina: Bucharest University of Economic Studies, Bucharest, Romania
Gabriela Sava M.: Wilbur O. and Ann Powers College of Business, Clemson University, Clemson, USA

Proceedings of the International Conference on Business Excellence, 2023, vol. 17, issue 1, 1051-1064

Abstract: Robotic Process Automation became an increasingly invasive technology in outsourcing, since both of these industries have been developed based on the same business desiderata, such as increased efficiency, cost savings and improved accuracy. However, there is a gap in the existing literature regarding the concrete use of this technology in business tasks. Therefore, we set out to investigate the implementation of RPA in the business services industry by conducting a literature review mining within the Web of Science database. Our study focused on three research questions: 1) Which are the leading developers of RPA tools? 2) What are the most automated business services tasks using RPA according to the scientific literature? 3) What are the process workflow and performance improvements generated by RPA-automated tasks in each type of outsourcing center? The contributions of our article consist of an overview of the main RPA developers in the market, a synopsis of the business services categories for which the literature indicates RPA solutions’ implementations and an improved synthesis of business process workflows and performance recorded by integrating RPA tools in business services centers. The paper is broadening the understanding of the RPA-powered competitive advantages that could justify the redesign of business process mapping. Finally, our research highlights some milestones of the RPA-enhanced business services landscape and suggests future axes of research.

Keywords: Robotic Process Automation; Business Services; Outsourcing Industry; RPA landscape (search for similar items in EconPapers)
Date: 2023
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/picbe-2023-0095 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:poicbe:v:17:y:2023:i:1:p:1051-1064:n:17

DOI: 10.2478/picbe-2023-0095

Access Statistics for this article

Proceedings of the International Conference on Business Excellence is currently edited by Alina Mihaela Dima

More articles in Proceedings of the International Conference on Business Excellence from Sciendo
Bibliographic data for series maintained by Peter Golla ().