Digital Technology as a Facilitator of Improving Organizational Performance and Workplace Satisfaction: A Bibliometric Analysis Using VOSviewer

Barbu Andreea (), Popescu Mirona Ana-Maria (), Costea-Marcu Iustina-Cristina (), Militaru Gheorghe (), Deselnicu Dana Corina () and Catană Ștefan Alexandru ()
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Barbu Andreea: National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania; Academy of Romanian Scientists, Ilfov 3, 050044 Bucharest, Romania
Popescu Mirona Ana-Maria: National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania; Academy of Romanian Scientists, Ilfov 3, 050044 Bucharest, Romania
Costea-Marcu Iustina-Cristina: National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania; Academy of Romanian Scientists, Ilfov 3, 050044 Bucharest, Romania
Militaru Gheorghe: National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania
Deselnicu Dana Corina: National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania
Catană Ștefan Alexandru: University of Bucharest, Bucharest, Romania

Proceedings of the International Conference on Business Excellence, 2024, vol. 18, issue 1, 3343-3356

Abstract: To enhance employee collaboration and streamline operations, businesses are spending more money on digital solutions in the current environment of rapid technological advancement. Employees can operate efficiently remotely by utilizing online platforms for communication and cooperation, which improves job satisfaction and organizational performance. This paper proposes to present a retrospective analysis of publications on digital technology used in the context of performance improvement and satisfaction within organizations. In this sense, a bibliometric study is carried out based on the analysis of scientific works published in the Web of Science database. The searches were carried out using the keywords "digital technology", "performance", and "satisfaction". Querying the database revealed the existence of 1005 papers, collected data being analyzed with the help of Microsoft Excel and VOSviewer software. The collected and analyzed data highlighted the existence of several clusters of publications, authors or organizations that addressed the analyzed topic. This research also indicates clusters of keywords that suggest potential directions for future research and clearly identify the impact of digital technology on organizational performance and employee or customer satisfaction. Through this bibliometric study, the authors provide valuable information from which to start those who want to investigate the digital domains, organizational performance, or satisfaction in organizations.

Keywords: digital technology; performance; satisfaction; bibliometric analysis; trends; data analysis; Vosviewer (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:poicbe:v:18:y:2024:i:1:p:3343-3356:n:1040

DOI: 10.2478/picbe-2024-0273

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