Navigating the Digital Frontier: A Comprehensive Examination of Romanian Public Administration Digitization and Its Perceptual Implications

Goldbach Dumitru (), Popa Mircea () and Paraschiv Oana-Valeria ()
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Goldbach Dumitru: Bucharest University of Economic Studies, Bucharest, Romania
Popa Mircea: Bucharest University of Economic Studies, Bucharest, Romania
Paraschiv Oana-Valeria: Bucharest University of Economic Studies, Bucharest, Romania

Proceedings of the International Conference on Business Excellence, 2024, vol. 18, issue 1, 3452-3464

Abstract: As societies increasingly embrace digital transformations, public administration is confronted with the imperative to adapt and innovate in the face of evolving technological landscapes. This article delves into the multifaceted realm of digitization within public administration, focusing on the perceptual dimensions that shape the adoption and efficacy of digital solutions. By synthesizing empirical studies, case analyses, and theoretical frameworks, this research offers a comprehensive exploration of how digitization influences the perception of stakeholders, including citizens, public servants, and policymakers. The study investigates the impact of digitization on efficiency, transparency, and accessibility in public services, aiming to unravel the complexities of the interplay between technology and public administration. Special attention is given to the challenges and opportunities associated with the integration of emerging technologies such as artificial intelligence, blockchain, and data analytics. Through a comparative analysis of digitization initiatives across diverse administrative contexts, the article seeks to identify best practices and lessons learned, providing insights into the factors that contribute to successful digital transitions. Furthermore, the research examines the societal and organizational factors influencing the perception of digitization in public administration, shedding light on issues of trust, privacy, and equity. By considering the perspectives of various stakeholders, this article aims to contribute to a nuanced understanding of the socio-political dynamics surrounding the digital transformation of public services. Ultimately, this article not only contributes to the academic discourse on public administration and technology but also provides practical insights for policymakers and public administrators seeking to navigate the digital frontier effectively. The findings presented herein serve as a roadmap for harnessing the full potential of digitization while mitigating challenges and fostering a positive perception of technological advancements in public administration.

Keywords: public administration; public services; transition; digitization; public perceptions (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:vrs:poicbe:v:18:y:2024:i:1:p:3452-3464:n:1047

DOI: 10.2478/picbe-2024-0280

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