Quality, Performance, Excellence: The Harmonious Organizational Triad

Barbu Andreea () and Scarlat Cezar ()
Additional contact information
Barbu Andreea: National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania Academy of Romanian Scientists, Ilfov 3, 050044 Bucharest, Romania
Scarlat Cezar: PhD Supervisor, Doctoral School of Entrepreneurship, Business Engineering and Management National University of Science and Technology POLITEHNICA Bucharest, Bucharest, Romania

Proceedings of the International Conference on Business Excellence, 2024, vol. 18, issue 1, 3607-3617

Abstract: The main purpose of this paper is to introduce a conceptual model of the triad Quality - Performance - Excellence (QPE); call it the Harmonious Organizational Triad. The method is qualitative, based on literature survey (secondary research), analyzing the interdependencies between these pairs of concepts (quality-performance, quality-excellence, and performance-excellence) within organizations. In this regard, an analysis of the existing literature on the concepts of quality, performance and excellence was carried out, highlighting relevant theories, models, and approaches to studying these concepts. Several studies exploring the interactions between quality and performance, quality and excellence, and performance and excellence were identified. The objective was to identify how each two concepts (i.e., quality and performance; quality and excellence; performance and excellence) are interconnected in an organizational context. Based on the literature analysis and the relationships identified between the concepts, a conceptual triadic model (QPE Triad) was developed. The QPE Triad illustrates the connections between the three concepts and their interdependencies. The implications are important for both scholars and practitioners – managers of organizations active in various industries – either goods manufacturing or service providers.

Keywords: Organizational quality; Organizational performance; Organizational excellence; Triple S holistic approach; Harmonious organizational QPE triad (search for similar items in EconPapers)
Date: 2024
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://doi.org/10.2478/picbe-2024-0295 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:vrs:poicbe:v:18:y:2024:i:1:p:3607-3617:n:1050

DOI: 10.2478/picbe-2024-0295

Access Statistics for this article

Proceedings of the International Conference on Business Excellence is currently edited by Alina Mihaela Dima

More articles in Proceedings of the International Conference on Business Excellence from Sciendo
Bibliographic data for series maintained by Peter Golla ().