Critical success factors for managing quality in food processing firms

Gregory A. Baker, S. Andrew Starbird and Kenneth F. Harling
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Gregory A. Baker: Assistant Professor and Associate Professor, respectively, in the Institute of Agribusiness, Leavey School of Business and Administration, Santa Clara University, Postal: Assistant Professor and Associate Professor, respectively, in the Institute of Agribusiness, Leavey School of Business and Administration, Santa Clara University
S. Andrew Starbird: Assistant Professor and Associate Professor, respectively, in the Institute of Agribusiness, Leavey School of Business and Administration, Santa Clara University, Postal: Assistant Professor and Associate Professor, respectively, in the Institute of Agribusiness, Leavey School of Business and Administration, Santa Clara University
Kenneth F. Harling: Associate Professor in the School of Business and Economics at Wilfrid Laurier University, Waterloo, Ontario, Canada, Postal: Associate Professor in the School of Business and Economics at Wilfrid Laurier University, Waterloo, Ontario, Canada

Agribusiness, 1994, vol. 10, issue 6, 471-480

Abstract: Factors critical to successfully managing quality in the food processing industry are identified and include: the role of top management, the role of the quality department, employee relations, training, and process management. Little relationship was found between a factor's importance and firm performance with respect to that factor. Thus, while a factor might be important to successfully managing quality, the firm may not be managing it well. This suggests that many companies have a long way to go to improve quality management. Firms with decentralized quality structures had higher overall levels of quality performance than those in which quality was the responsibility of a single department. ©1994 by John Wiley & Sons, Inc.

Date: 1994
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Persistent link: https://EconPapers.repec.org/RePEc:wly:agribz:v:10:y:1994:i:6:p:471-480

DOI: 10.1002/1520-6297(199411/12)10:6<471::AID-AGR2720100604>3.0.CO;2-N

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