Determinants of Trust in Industry, Government, and Citizen's Groups in Japan

Yasunobu Maeda and Makota Miyahara

Risk Analysis, 2003, vol. 23, issue 2, 303-310

Abstract: The causal structure of the determinants of trust in industry, government, and citizen's groups in Japan was investigated on the basis of Peters et al. (1997). A preliminary survey of the adequacy of the hypotheses proposed by Peters et al. in Japan was made. A set of hypothesized determinants of trust in Japan was proposed based on results of the preliminary survey. Questionnaires concerning perceptions of trust in the organizations and the proposed determinants were sent by mail to residents in the area where environmental risk problems had emerged. The data were analyzed by covariance structure analysis to construct models of trust in industry, government, and citizen's groups. As a result, “openness and honesty,”“concern and care,”“competence,”“people's concern with risks,” and “consensual values” were found to be factors directly determining trust. Suggested in particular is that “openness” of an organization is not attained merely by information disclosure, but also by bi‐directional communication with the people. Moreover, these models include “consensual values,” which do not appear in the model proposed by Peters et al.

Date: 2003
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (8)

Downloads: (external link)
https://doi.org/10.1111/1539-6924.00310

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wly:riskan:v:23:y:2003:i:2:p:303-310

Access Statistics for this article

More articles in Risk Analysis from John Wiley & Sons
Bibliographic data for series maintained by Wiley Content Delivery ().