Outsourcing at Fatima Memorial Hospital

Zafar Iqbal Qureshi ()
Additional contact information
Zafar Iqbal Qureshi: Lahore University of Management Sciences, Lahore, Pakistan

Asian Case Research Journal (ACRJ), 2002, vol. 06, issue 01, 15-26

Abstract: Fatima Memorial Hospital is the first charitable Trust Hospital in Pakistan, and its sponsoring body is Ferozesons Trust. In order to continue to provide services to the needy, the Trust needed to continuously improve its financial resources. When Dr. Qureshi took over the charge of the Hospital as its ACEC, he was asked to streamline the management systems to build a lean organization. He decided to outsource the janitorial services as a pilot project to achieve a number of objectives. If the janitorial services experiment proved successful, then the project would extend to laundry work as well. After the janitorial services were outsourced, concerns regarding cleanliness of the Hospital were brought up by patients and the management. They felt that the quality of service being provided by the contractor was not up to desired quality standards. In view of this, ACEC had two concerns: not to de-motivate the contractor; and not to compromise on the quality of service being provided by the contractor.

Date: 2002
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0218927502000208
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:acrjxx:v:06:y:2002:i:01:n:s0218927502000208

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0218927502000208

Access Statistics for this article

Asian Case Research Journal (ACRJ) is currently edited by Lau Geok Theng

More articles in Asian Case Research Journal (ACRJ) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().