SPEL: The Quality Journey

Jamshed Hasan Khan ()
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Jamshed Hasan Khan: Graduate School of Business Administration, Lahore University of Management Sciences, Sector U, DHA Lahore Cantt. 54792, Pakistan

Asian Case Research Journal (ACRJ), 2005, vol. 09, issue 02, 203-235

Abstract: Synthetic Products Enterprises (Private) Limited (SPEL) was one of the few (indigenous) Pakistani companies that had introduced and implemented many quality and productivity improvement initiatives. These included Benchmarking, Statistical Quality Control, Quality Control Circles, and 5S'. A distinguishing feature of these initiatives was the involvement and motivation of its employees. However, with emerging competition coupled with reduced trade barriers, it became imperative for the company to constantly review and improve its current systems, which were predominantly quality driven. SPEL was able to develop a quality culture within its organization whereas several other companies, which had implemented similar kinds of quality tools, failed to develop it. This case explores the process through which a customer focused Total Quality Culture was developed and the conditions needed to facilitate this development.

Date: 2005
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DOI: 10.1142/S021892750500068X

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