Voice and Data Solutions (India)

Sumita Mishra () and Rajen K. Gupta
Additional contact information
Sumita Mishra: Management Development Institute, Mehrauli Road, Sukhrali, Gurgaon-122001, Harayana, India
Rajen K. Gupta: Management Development Institute, Mehrauli Road, Sukhrali, Gurgaon-122001, Harayana, India

Asian Case Research Journal (ACRJ), 2007, vol. 11, issue 02, 247-268

Abstract: VDS Inc., based in California, US, was founded by three Indian entrepreneurs in January 2000. The company provided VoIP (Voice over Internet Protocol) solutions to wireless, wire line and cable service providers in the US, Europe, and recently, Asia. VDS India, based in Noida, India, was established in September 2000 as the offshore product development base of VDS Inc. The product portfolio of VDS Inc. was steadily growing and gaining recognition in the industry. As a result, the product development base in India was becoming more important than ever. A new CEO, David Joseph was appointed in October 2003 to head VDS India. To standardize work processes to cope with growth in demand and to control attrition rates, David undertook initiatives such as the establishment of a human resources team, setting up of a technical documentation team, the tightening of team processes pertaining to induction and job allocation, and the initiation of organizational processes of employee performance appraisals.David noticed that changes were not easy to implement. Outsourcing of the human resources team and problems of coordination between the technical documentation team and the engineers posed major challenges to David. Integration of communication and information with VDS Inc. also was another area of concern. The case is useful for the examination of human elements in the implementation process.

Keywords: Organizational Change; Implementation Process; Voice over Internet Protocol (search for similar items in EconPapers)
Date: 2007
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S0218927507000977
Access to full text is restricted to subscribers

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:acrjxx:v:11:y:2007:i:02:n:s0218927507000977

Ordering information: This journal article can be ordered from

DOI: 10.1142/S0218927507000977

Access Statistics for this article

Asian Case Research Journal (ACRJ) is currently edited by Lau Geok Theng

More articles in Asian Case Research Journal (ACRJ) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().