HCL Infosystems Ltd. (A) and (B)

Gita Bajaj
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Gita Bajaj: Institute of Management Technology, Dubai, UAE

Asian Case Research Journal (ACRJ), 2019, vol. 23, issue 01, 119-151

Abstract: When Prem Seshadri was appointed executive vice chairman and MD of HCLI, the Indian IT conglomerate was bleeding in losses. Developing competitiveness and a DNA of evolution was imperative. This case details a two-year journey of reinventing the performance management system and using technology for behavioral change and cultural transformation. PULSE was developed to implement a weekly feedback system for 4,500 employees. However, in 2016, PULSE data revealed a surge in silver and bronze badges and a decline in gold ones. What story was PULSE telling? Students apply diagnosis at organizational, group, and individual levels to evaluate the intervention and identify the way forward.

Date: 2019
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DOI: 10.1142/S0218927519500056

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