EconPapers    
Economics at your fingertips  
 

THE INCIDENCE AND EFFECTS OF INNOVATION IN SERVICES: EVIDENCE FROM GERMANY

Christiane Hipp (), Bruce S. Tether () and Ian Miles ()
Additional contact information
Christiane Hipp: Mannesmann Pilotentwicklung, Chiemgaustr. 116, 81549 Munich, Germany;
Bruce S. Tether: ESRC Centre for Research on Innovation and Competition, University of Manchester & UMIST, Precinct Centre, Manchester, M13 9QH, UK

International Journal of Innovation Management (ijim), 2000, vol. 04, issue 04, 417-453

Abstract: Innovation processes in services remain under-researched, but recently large-scale surveys have been conducted which allow for a more systematic appraisal of the level and scope of innovation in services. To date, much of the literature on innovation in services focuses on the adoption and use of information and communication technologies (ICTs). Innovation in services, and services innovation, should, however, be understood in broader terms, and this understanding should extend to non-technological innovation. This paper presents evidence from a recent large-scale survey of innovation amongst German commercial service firms. It shows that services are much more active with respect to innovation than is widely thought. They are innovative in terms of being producers of service and process innovations. From our broader perspective, we examine the pattern of innovation as it relates to the standardisation-particularisation of service products, across a range of service sectors and across firms of various sizes. The production of bespoke or customised services shaped by client inputs has long been considered a defining characteristic of many services, and one that has affected their innovation potential. The present analysis reveals a pattern of diversity in behaviour, which reflects the diversity amongst service firms, and demonstrates the need for more subtle and differentiated analyses of services and services innovation.

Keywords: services; innovation processes; innovation effects; large-scale survey; Germany (search for similar items in EconPapers)
Date: 2000
References: Add references at CitEc
Citations: View citations in EconPapers (5) Track citations by RSS feed

Downloads: (external link)
http://www.worldscientific.com/doi/abs/10.1142/S1363919600000226
Access to full text is restricted to subscribers.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:wsi:ijimxx:v:04:y:2000:i:04:n:s1363919600000226

Ordering information: This journal article can be ordered from

DOI: 10.1142/S1363919600000226

Access Statistics for this article

International Journal of Innovation Management (ijim) is currently edited by Joe Tidd

More articles in International Journal of Innovation Management (ijim) from World Scientific Publishing Co. Pte. Ltd.
Bibliographic data for series maintained by Tai Tone Lim ().

 
Page updated 2020-06-09
Handle: RePEc:wsi:ijimxx:v:04:y:2000:i:04:n:s1363919600000226