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Determinants of Co-Workers' Innovative Behaviour: An Investigation into Knowledge Intensive Services

Jeroen P. J. de Jong () and Ron Kemp
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Jeroen P. J. de Jong: EIM Business and Policy Research, P.O. Box 7001, 2701 AA, Zoetermeer, The Netherlands

International Journal of Innovation Management (ijim), 2003, vol. 07, issue 02, 189-212

Abstract: Innovation researchers increasingly pay attention to service industries, resulting in a large amount of literature on success factors in new service development. However, the role of individual co-workers in innovation is still underexposed.This paper investigated the drivers of innovative behaviour of individual co-workers, which is considered to be a major determinant of incremental innovation. From the literature seven constructs were derived that are often discussed as drivers of innovation, but have not been tested as determinants of individual co-workers' innovative behaviour. Survey data were collected from 360 persons working in knowledge-intensive service firms. Based on a regression analysis, it appeared that perceptions of job challenge, autonomy, strategic attention and external contacts are positively related to innovative behaviour of individual co-workers. Also, operating in a market where firms compete on differentiation had a positive impact. On the other hand, a firm climate supportive to innovation and a high variation in demand did not affect innovative behaviour in a direct manner.

Keywords: Innovative behaviour; shop floor innovation; determinants; success factors; knowledge-intensive services (search for similar items in EconPapers)
Date: 2003
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Citations: View citations in EconPapers (9)

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DOI: 10.1142/S1363919603000787

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