INCORPORATING CONCEPTS OF BUSINESS PRIORITY INTO QUALITY FUNCTION DEPLOYMENT

Kay Chuan Tan () and Vijayalakshmi Raghavan ()
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Kay Chuan Tan: Department of Industrial and Systems Engineering, National University of Singapore, 10 Kent Ridge Crescent, Singapore 119260, Singapore
Vijayalakshmi Raghavan: Hewlett Packard, India

International Journal of Innovation Management (ijim), 2004, vol. 08, issue 01, 21-35

Abstract: While QFD has established itself as an important tool that relates the voice of the customer to a product's technical requirements, much remains unresolved in terms of coordination among the multi-department QFD team members. In implementing the technical requirements, conflicting resource constraints between departments translate into business risk. This paper presents two concepts —circle-of-control(COC) andeffort-impact matrix(EI) — to help bridge the gap between the technical importance ranking and the business perspective attached to the technical requirements. COC is the concept of feasibility analysis with respect to implementing the requirements. EI is the concept of identifying an organisation's efficiency in implementing the requirements.

Keywords: Business priority number; QFD; circle-of-control; effort-impact ratio (search for similar items in EconPapers)
Date: 2004
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Citations: View citations in EconPapers (1)

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DOI: 10.1142/S1363919604000927

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