THREE APPROACHES TO TAKE THE USER PERSPECTIVE INTO ACCOUNT DURING NEW PRODUCT DESIGN

Nico Pals (), Marc G. D. Steen, David J. Langley and Joke Kort
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Nico Pals: TNO, Netherlands Organisation for Applied Scientific Research, The Netherlands
Marc G. D. Steen: TNO, Netherlands Organisation for Applied Scientific Research, The Netherlands
David J. Langley: TNO, Netherlands Organisation for Applied Scientific Research, The Netherlands
Joke Kort: TNO, Netherlands Organisation for Applied Scientific Research, The Netherlands

International Journal of Innovation Management (ijim), 2008, vol. 12, issue 03, 275-294

Abstract: This paper addresses three different approaches which can be employed to adequately answer different questions faced by product developers. These approaches differ in the ways users themselves are involved in developing the "real" user perspective. In participatory design, products and product concepts are developed together with users so that they fit better with what the users do and want to do. The modelling of product adoption quantifies the likely market adoption of products, based on user characteristics and product attributes. The evaluation of user experience describes a way to evaluate products in terms of their users' interaction with the product daily life. These approaches have originated from different areas and are often seen as competing viewpoints. This paper shows that the three approaches be seen as complementary to each other and suggests a method for to choose the right approach.

Keywords: Participatory design; modelling product adoption; user experience (search for similar items in EconPapers)
Date: 2008
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DOI: 10.1142/S1363919608002023

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