FACTORS THAT IMPACT TECHNOLOGY INNOVATION ADOPTION AMONG IRISH PROFESSIONAL SERVICE SECTOR SMES

Elaine Ramsey (), Patrick Ibbotson () and Patrick McCole ()
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Patrick Ibbotson: School of Business, Retail and Financial Services, University of Ulster, Cromore Road, Coleraine, Northern Ireland, BT52 1SA, UK
Patrick McCole: Queen's University Management School, 25 University Square, Belfast, Northern Ireland, BT7 1NN, UK

International Journal of Innovation Management (ijim), 2008, vol. 12, issue 04, 629-654

Abstract: This paper disseminates the findings from a study into the factors impacting technological innovation adoption and diffusion specific to the deployment of electronic-commerce strategies within professional service sector SMEs in Ireland. Confirmatory factor analysis was performed and seven factors relating to a firm's external/internal environment were found to underpin adoption. These are: electronic-commerce capability; willingness to change/rate of response to new technologies; technological opportunity recognition; customer orientation; sensitivity to competitive/customer environments; perceptions of technology feasibility; and e-skills development mechanisms.t-tests revealed differences between adopters and non-adopters, and forward stepwise logistic regression is used to assess the extent to which these seven factors actually predict electronic-commerce adoption. It was found that electronic-commerce capability and the willingness to change/rate of response to new technologies are the two most important factors affecting adoption behaviours.

Keywords: Predicting electronic-commerce adoption; internal and external factors; professional service SMEs; Ireland (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (6)

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DOI: 10.1142/S1363919608002114

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