USER-RELATED COMPLEXITY DIMENSIONS OF COMPLEX PRODUCTS AND SYSTEMS (CoPS): A CASE OF IMPLEMENTING AN ERP SYSTEM

Enrico Baraldi ()
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Enrico Baraldi: STS Center and Department of Business Studies, Uppsala University, Uppsala, Sweden

International Journal of Innovation Management (ijim), 2009, vol. 13, issue 01, 19-45

Abstract: What can cause five postponements and a delay of two years in introducing a relatively simple ERP system that usually takes only a few months to be implemented? We find the answer to this puzzle by highlighting thecontext of useof this high technology IT capital good, an issue so far overlooked because the literature on complex product system (CoPS) focuses on the intrinsic dimensions of the product and the provider. We rely on an extensive case study of the ERP system Movex at the furniture manufacturer Edsbyn and on literature on user-related innovations, organisational studies and inter-firm relationships to extract a series of additionaluser-related complexity dimensions. These include the importance of the capital good for the user, the user's perception of its complexity and the strength and complexity of the routines to be changed at the using organisation. We conclude the paper with implications for complex systems providers.

Keywords: Context of use; user-related complexity; CoPS; ERP system; implementation; learning (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (3)

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DOI: 10.1142/S1363919609002200

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