ABSORPTIVE CAPACITY, COLLABORATION WITH CUSTOMERS AND INNOVATION PERFORMANCE OF GAZELLE COMPANIES IN KNOWLEDGE-INTENSIVE INDUSTRIES

Natalia Ryzhkova () and Ossi Pesämaa
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Natalia Ryzhkova: Blekinge Institute of Technology, Valhallavägen, 371 41 Karlskrona, Sweden

International Journal of Innovation Management (ijim), 2015, vol. 19, issue 05, 1-27

Abstract: Knowing what customers want and how they use products contribute to company's innovativeness. Absorptive capacity (ACAP) is one theoretical construct that explains how companies gain information about customers and how such information is applied into practice. Yet, empirical evidence on the relationship between ACAP and knowledge from customers is still lacking. This study proposes and tests if customer collaboration is supported by ACAP and mediates the effect of ACAP on innovation performance. An established and previously validated second-order construct of ACAP is suggested to test these hypothesised relationships. Structural equation modeling (SEM) is applied to a sample of 120 selected gazelle companies that have had stable growth rates during the past three years to analyse the proposed relationships. The main finding of the study is that customer collaboration mediates the effect of ACAP on innovation performance.

Keywords: Customer collaboration; user knowledge; absorptive capacity; innovation performance (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (2)

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DOI: 10.1142/S1363919615500590

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