COLLABORATION CAPABILITY IN VIRTUAL TEAMS: EXAMINING THE INFLUENCE ON DIVERSITY AND INNOVATION

Fadi S. Batarseh (), John M. Usher () and Joshua J. Daspit ()
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Fadi S. Batarseh: Department of Industrial and Systems Engineering, Mississippi State University, Starkville, MS, USA
John M. Usher: Department of Industrial and Systems Engineering, Mississippi State University, Starkville, MS, USA
Joshua J. Daspit: Department of Management and Information Systems, Mississippi State University, Starkville, MS, USA

International Journal of Innovation Management (ijim), 2017, vol. 21, issue 04, 1-29

Abstract: Virtual teams are being increasingly utilised in industry given their ability to bring together diverse knowledge and experience from individuals who are not geographically proximal. Having a diversity of knowledge within virtual teams is noted to benefit innovation outcomes; however, leveraging the benefits of diversity (both deep and functional-level) is likely to require a capability to facilitate collaboration among team members. In this study, we empirically validate a measure of collaboration capability (CCAP) and examine its role in enhancing the benefits of diversity on innovation within virtual teams. Using a sample of 375 design and software engineers working in virtual teams from a high-tech firm in Silicon Valley, we find that CCAP significantly moderates the relationship between functional-level diversity and innovation, but no significant influence is found for a similar moderating influence on deep-level diversity and innovation. The implications for the study of virtual teams are discussed and recommendations are offered for organisations using virtual teams.

Keywords: Collaboration capability; virtual teams; innovation; deep-level diversity; functional-level diversity (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (2)

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DOI: 10.1142/S1363919617500347

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