THE ORGANIZATION OF R&D ACTIVITIES IN LARGE KNOWLEDGE INTENSIVE BUSINESS SERVICES: THE CASE OF A “BIG FOUR” CONSULTANCY

Oihana Basilioa, Philippe Laredob () and Paloma Sánchezc ()
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Oihana Basilioa: Universidad Autónoma de Madrid, Francisco Tomás y Valiente, 5, Madrid, Spain
Philippe Laredob: Université Paris-Est (IFRIS) and University of Manchester (MIOIR), Cite Descartes, 5 Bd Descartes, 77454 Marne-la-Vallée Cedex 2, France
Paloma Sánchezc: Universidad Autónoma de Madrid, Francisco Tomás y Valiente, 5, Madrid, Spain

International Journal of Innovation Management (ijim), 2019, vol. 23, issue 03, 1-32

Abstract: The belief that services are a laggard in innovation is over. But what do we know about how large service companies organize their R&D and innovation capabilities? This paper draws from the organizational aspects hidden behind the literature on service innovation to help fill this research gap. The paper tests these organizational insights in a “big four” consultancy company, archetypal of KIBS, to compare its infrastructure with the main organizational debates coming from R&D literature in technology-intensive manufacturing. Interestingly, the highly dynamic R&D organization found in the case study company and its recent developments and dynamic character reveal the relevance of a topic that has been so far overlooked in the literature.

Keywords: Organization R&D; KIBS; service innovation (search for similar items in EconPapers)
Date: 2019
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DOI: 10.1142/S1363919619500270

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