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Philippe Baecke () and Dirk Van den Poel ()
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Philippe Baecke: Faculty of Economics and Business Administration, Department of Marketing, Ghent University, Tweekerkenstraat 2, B-9000 Ghent, Belgium

International Journal of Information Technology & Decision Making (IJITDM), 2010, vol. 09, issue 06, 853-872

Abstract: Nowadays, an increasing number of information technology tools are implemented in order to support decision making about marketing strategies and improve customer relationship management (CRM). Consequently, an improvement in CRM can be obtained by enhancing the databases on which these information technology tools are based. This study shows that data augmentation with situational variables of the purchase occasion can significantly improve purchasing behavior predictions for a home vending company. Three dimensions of situational variables are examined: physical surroundings, temporal perspective and social surroundings respectively represented by weather, time, and salesperson variables. The smallest, but still significant, increase in predictive performance was measured by enhancing the model with time variables. Besides the moment of the day, this study shows that the incorporation of weather variables, and more specifically sunshine, can also improve the accuracy of a CRM model. Finally, the best improvement in purchasing behavior predictions was obtained by taking the salesperson effect into account using a multilevel model.

Keywords: Customer relationship management (CRM); data enhancement; multilevel model; situational variables; purchase predictions; home vending; predictive analytics (search for similar items in EconPapers)
Date: 2010
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Working Paper: Improving purchasing behavior predictions by data augmentation with situational variables (2010) Downloads
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DOI: 10.1142/S0219622010004135

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International Journal of Information Technology & Decision Making (IJITDM) is currently edited by Yong Shi

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