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Details about Dirk Van den Poel

E-mail:
Homepage:http://www.crm.ugent.be
Phone:+32 9 264 89 80
Postal address:Faculty of Economics and Business Administration Department of Marketing Hoveniersberg 24 B-9000 Gent Belgium
Workplace:Faculteit Economie en Bedrijfskunde (Faculty of Economics and Business Administration), Universiteit Gent (University of Ghent), (more information at EDIRC)

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Last updated 2014-08-18. Update your information in the RePEc Author Service.

Short-id: pva154


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Working Papers

2013

  1. An extended Huff-model for robustly benchmarking and predicting retail network performance
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  2. Cash Demand Forecasting in ATMs by Clustering and Neural Networks
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  3. Evaluating the Added Value of Pictorial Data for Customer Churn Prediction
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  4. Model-supported business-to-business prospect prediction based on an iterative customer acquisition framework
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)
  5. Quantitative Cross Impact Analysis with Latent Semantic Indexing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  6. Semantic Compared Cross Impact Analysis
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  7. Weak Signal Identification with Semantic Web Mining
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (7)

2012

  1. Deep Habits in Consumption: A Spatial Panel Analysis Using Scanner Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  2. Enhanced Decision Support in Credit Scoring Using Bayesian Binary Quantile Regression
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
    See also Journal Article in Journal of the Operational Research Society (2013)
  3. Enterprise architecture management for small and medium sized enterprises: a case study and tool support
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  4. IMPROVING CUSTOMER RETENTION IN FINANCIAL SERVICES USING KINSHIP NETWORK INFORMATION
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (8)
  5. Implicit Contracts and Price Stickiness: Evidence from Customer-Level Scanner Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (6)
  6. Improved Multilevel Security with Latent Semantic Indexing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (5)
  7. Improving Customer Acquisition Models by Incorporating Spatial Autocorrelation at Different Levels of Granularity
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  8. Including Spatial Interdependence in Customer Acquisition Models: a Cross-Category Comparison
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)
  9. Kernel Factory: An Ensemble of Kernel Machines
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  10. Modeling Partial Customer Churn: On the Value of First Product-Category Purchase Sequences
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
  11. Predicting Customer Profitability During Acquisition: Finding the Optimal Combination of Data Source and Data Mining Technique
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)
  12. Predicting Partial Customer Churn Using Markov for Discrimination for Modeling First Purchase Sequences
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
    See also Journal Article in Advances in Data Analysis and Classification (2012)
  13. Protecting Research and Technology from Espionage
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  14. Reconciling Performance and Interpretability in Customer Churn Prediction using Ensemble Learning based on Generalized Additive Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  15. Technology Classification with Latent Semantic Indexing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
  16. The Relevant Length of Customer Event History for Churn Prediction: How long is long enough?
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
  17. The Role of Seed Money and Threshold Size in Optimizing Fundraising Campaigns: Past Behavior Matters!
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads

2011

  1. An empirical evaluation of rotation-based ensemble classifiers for customer churn prediction
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (8)
  2. Analyzing existing customers’ websites to improve the customer acquisition process as well as the profitability prediction in B-to-B marketing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (11)
  3. Price Rigidity in Europe and the US: A Comparative Analysis Using Scanner Data
    2011 Meeting Papers, Society for Economic Dynamics Downloads
    Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2010) Downloads View citations (3)

2010

  1. A compared R&D-based and patent-based cross impact analysis for identifying relationships between technologies
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (19)
  2. Binary quantile regression: A Bayesian approach based on the asymmetric Laplace density
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  3. Empathy as Added Value in Predicting Donation Behavior
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)
    See also Journal Article in Journal of Business Research (2011)
  4. Ensemble classification based on generalized additive models
    Working Papers, Hogeschool-Universiteit Brussel, Faculteit Economie en Management Downloads View citations (11)
    Also in Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration (2009) Downloads

    See also Journal Article in Computational Statistics & Data Analysis (2010)
  5. Improving campaign success rate by tailoring donation requests along the donor lifecycle
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  6. Improving purchasing behavior predictions by data augmentation with situational variables
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (5)

2009

  1. Benefits of Quantile Regression for the Analysis of Customer Lifetime Value in a Contractual Setting: An Application in Financial Services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (14)
  2. Data Augmentation by Predicting Spending Pleasure Using Commercially Available External Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  3. Improved Marketing Decision Making in a Customer Churn Prediction Context Using Generalized Additive Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (7)
    Also in Working Papers, Hogeschool-Universiteit Brussel, Faculteit Economie en Management (2009) Downloads
  4. Mining Ideas from Textual Information
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (5)
  5. Modeling complex longitudinal consumer behavior with Dynamic Bayesian Networks: An Acquisition Pattern Analysis application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)
  6. Predicting web site audience demographics for web advertising targeting using multi-web site clickstream data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)

2008

  1. Handling class imbalance in customer churn prediction
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
  2. Improving Customer Attrition Prediction by Integrating Emotions from Client/Company Interaction Emails and Evaluating Multiple Classifiers
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (11)
  3. Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (14)

2007

  1. Banking behaviour after the lifecycle event of “moving in together”: An exploratory study of the role of marketing investments
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)
    See also Journal Article in European Journal of Operational Research (2007)
  2. Improving Customer Complaint Management by Automatic Email Classification Using Linguistic Style Features as Predictors
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  3. Predicting home-appliance acquisition sequences: Markov/Markov for Discrimination and survival analysis for modeling sequential information in NPTB models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (14)
  4. Random Forrests for Multiclass classification: Random Multinomial Logit
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (6)
  5. Random Multiclass Classification: Generalizing Random Forests to Random MNL and Random NB
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  6. Separating Financial From Commercial Customer Churn: A Modeling Step Towards Resolving The Conflict Between The Sales And Credit Department
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)

2006

  1. Churn Prediction in Subscription Services: an Application of Support Vector Machines While Comparing Two Parameter-Selection Techniques
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (21)
  2. Exploiting Randomness for Feature Selection in Multinomial Logit: a CRM Cross-Sell Application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  3. The Kinked Demand Curve and Price Rigidity: Evidence from Scanner Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (10)
    See also Journal Article in Scandinavian Journal of Economics (2010)
  4. Using Predicted Outcome Stratified Sampling to Reduce the Variability in Predictive Performance of a One-Shot Train-and-Test Split for Individual Customer Predictions
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)

2005

  1. Assessing and exploiting the profit function by modeling the net impact of targeted marketing
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (11)
  2. CRM at a Pay-TV Company: Using Analytical Models to Reduce Customer Attrition by Targeted Marketing for Subscription Services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)
  3. Constrained optimization of data-mining problems to improve model performance: A direct-marketing application
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  4. Incorporating sequential information into traditional classification models by using an element/position- sensitive SAM
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)
  5. Investigating the post-complaint period by means of survival analysis
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  6. Predicting Customer Loyalty Using The Internal Transactional Database
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (13)

2004

  1. Bayesian Kernel-Based Classification for Financial Distress Detection
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
    See also Journal Article in European Journal of Operational Research (2006)
  2. Dynamic cross-sales effects of price promotions: Empirical generalizations
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads
  3. Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (15)
  4. Neural Network Survival Analysis for Personal Loan Data
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (3)
  5. Predicting Customer Retention and Profitability by Using Random Forests and Regression Forests Techniques
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (8)
  6. The Impact of Sample Bias on Consumer Credit Scoring Performance and Profitability
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)
  7. Why promotion strategies based on market basket analysis do not work
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)

2003

  1. Customer Attrition Analysis For Financial Services Using Proportional Hazard Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (8)
    See also Journal Article in European Journal of Operational Research (2004)
  2. Customer Base Analysis: Partial Defection of Behaviorally-Loyal Clients in a Non-Contractual FMCG Retail Setting
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (7)
    See also Journal Article in European Journal of Operational Research (2005)
  3. Customer-Adapted Coupon Targeting Using Feature Selection
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
  4. Direct and Indirect Effects of Retail Promotions
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
  5. Does Attitudinal Commitment to Stores Always Lead to Behavioral Loyalty? The Moderating Effect of Age
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)
  6. Investigating Purchasing Patterns for Financial Services using Markov, MTD and MTDg Models
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (2)
  7. Joint Optimization of Customer Segmentation and Marketing Policy to Maximize Long-Term Profitability
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (4)
    Also in Econometric Institute Research Papers, Erasmus University Rotterdam, Erasmus School of Economics (ESE), Econometric Institute (2002) Downloads
  8. Predicting Mail-Order Repeat Buying: Which Variables Matter?
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (7)
    See also Journal Article in Review of Business and Economic Literature (2003)
  9. Predicting Online Purchasing Behavior
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (5)
    See also Journal Article in European Journal of Operational Research (2005)

2002

  1. Bayesian Network Classifiers for Identifying the Slope of the Customer - Lifecycle of Long-Life Customers
    Working Papers of Faculty of Economics and Business Administration, Ghent University, Belgium, Ghent University, Faculty of Economics and Business Administration Downloads View citations (1)
    See also Journal Article in European Journal of Operational Research (2004)

Journal Articles

2013

  1. Enhanced decision support in credit scoring using Bayesian binary quantile regression
    Journal of the Operational Research Society, 2013, 64, (9), 1374-1383 Downloads View citations (3)
    See also Working Paper (2012)

2012

  1. Binary quantile regression: a Bayesian approach based on the asymmetric Laplace distribution
    Journal of Applied Econometrics, 2012, 27, (7), 1174-1188 View citations (21)
  2. Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences
    Advances in Data Analysis and Classification, 2012, 6, (4), 337-353 Downloads View citations (3)
    See also Working Paper (2012)

2011

  1. Empathy as added value in predicting donation behavior
    Journal of Business Research, 2011, 64, (12), 1288-1295 Downloads View citations (9)
    See also Working Paper (2010)

2010

  1. Ensemble classification based on generalized additive models
    Computational Statistics & Data Analysis, 2010, 54, (6), 1535-1546 Downloads View citations (6)
    See also Working Paper (2010)
  2. The Kinked Demand Curve and Price Rigidity: Evidence from Scanner Data
    Scandinavian Journal of Economics, 2010, 112, (4), 723-752 Downloads View citations (39)
    See also Working Paper (2006)

2007

  1. Banking behaviour after the lifecycle event of "moving in together": An exploratory study of the role of marketing investments
    European Journal of Operational Research, 2007, 183, (1), 345-369 Downloads View citations (1)
    See also Working Paper (2007)

2006

  1. Bayesian kernel based classification for financial distress detection
    European Journal of Operational Research, 2006, 172, (3), 979-1003 Downloads View citations (10)
    See also Working Paper (2004)
  2. Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models
    European Journal of Operational Research, 2006, 170, (3), 710-734 Downloads View citations (18)

2005

  1. Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting
    European Journal of Operational Research, 2005, 164, (1), 252-268 Downloads View citations (44)
    See also Working Paper (2003)
  2. Predicting online-purchasing behaviour
    European Journal of Operational Research, 2005, 166, (2), 557-575 Downloads View citations (21)
    See also Working Paper (2003)

2004

  1. Bayesian network classifiers for identifying the slope of the customer lifecycle of long-life customers
    European Journal of Operational Research, 2004, 156, (2), 508-523 Downloads View citations (18)
    See also Working Paper (2002)
  2. Customer attrition analysis for financial services using proportional hazard models
    European Journal of Operational Research, 2004, 157, (1), 196-217 Downloads View citations (43)
    See also Working Paper (2003)

2003

  1. Predicting Mail-Order Repeat Buying. Which Variables Matter?
    Review of Business and Economic Literature, 2003, XLVIII, (3), 371-404 Downloads
    See also Working Paper (2003)

2002

  1. Bayesian neural network learning for repeat purchase modelling in direct marketing
    European Journal of Operational Research, 2002, 138, (1), 191-211 Downloads View citations (36)

1999

  1. Consumer Acceptance of the Internet as a Channel of Distribution
    Journal of Business Research, 1999, 45, (3), 249-256 Downloads View citations (33)
 
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