Integrating the voice of customers through call center emails into a decision support system for churn prediction

K. Coussement and Dirk Van den Poel
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K. Coussement: LEM - Lille - Economie et Management - Université de Lille, Sciences et Technologies - CNRS - Centre National de la Recherche Scientifique

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Date: 2008
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Published in Information and Management, 2008, 45 (3), pp.164-174

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Working Paper: Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction (2008)
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