EconPapers    
Economics at your fingertips  
 

Integrating the voice of customers through call center emails into a decision support system for churn prediction

K. Coussement and Dirk Van den Poel ()
Additional contact information
K. Coussement: UMR CNRS 8179 - Université de Lille, Sciences et Technologies - CNRS - Centre National de la Recherche Scientifique

Post-Print from HAL

Date: 2008
Note: View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-00788086
References: Add references at CitEc
Citations: View citations in EconPapers (20) Track citations by RSS feed

Published in Information and Management, Elsevier, 2008, 45 (3), pp.164-174

There are no downloads for this item, see the EconPapers FAQ for hints about obtaining it.

Related works:
Working Paper: Integrating the Voice of Customers through Call Center Emails into a Decision Support System for Churn Prediction (2008) Downloads
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:hal:journl:hal-00788086

Access Statistics for this paper

More papers in Post-Print from HAL
Bibliographic data for series maintained by CCSD ().

 
Page updated 2022-08-08
Handle: RePEc:hal:journl:hal-00788086