Predicting Flexibility and Success in Information Systems Planning: A System Dynamics Approach

Ramaraj Palanisamy () and Professor Sushil ()
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Ramaraj Palanisamy: Department of Information Systems, St. Francis Xavier University, Canada;

Journal of Information & Knowledge Management (JIKM), 2002, vol. 01, issue 02, 165-186

Abstract: Organizations intend to achieve a high level of information systems flexibility and success. They plan information systems with multiple approaches and adopt different planning methodologies. A broad range of measurements is available in the literature to assess IS planning effectiveness and success. This study theoretically develops a causal model to assess and predict IS planning success, empirically validate the model, and simulate the empirically tested model to predict the "ends" and "means" of the IS planning. The Systems Dynamics approach is used to model and simulate the "ends" and "means" variables. The model represents the user involvement in IS planning and flexibility variables ("means") and IS success variables ("ends") in a framework. The questionnaire survey method is used to validate the model, and the survey was administered to 296 respondents from 42 organizations selected from eight different sectors. The survey results validate the existence of relationship between user involvement, flexibility, and IS success. The empirically validated model is used to predict flexibility and information systems success in the surveyed organizations.

Keywords: User involvement; Information systems planning; Information systems flexibility; Information systems success; System dynamics simulation (search for similar items in EconPapers)
Date: 2002
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DOI: 10.1142/S0219649202000479

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