The Witness Experience Inventory
Alarith Uhde,
Lianara Dreyer and
Marc Hassenzahl
EconStor Open Access Articles and Book Chapters, 2025, issue Advance articles, 16 pages
Abstract:
Interactions with technology are part of social life, for example in cafés, trains, or parks. This social situatedness not only changes how users experience these interactions. It also influences the situated experiences for other co-located people (“witnesses”). However, despite a large body of research on user experiences, the relation between an interaction and witness experiences, and ways to design for them, remain underexplored. To address this gap, this paper introduces the “Witness Experience Inventory”, a research tool grounded in social-interpretivist theories, that offers a pragmatic approach to study how interactions with technology affect witness experiences. Based on an analysis of eight interactive technologies, we illustrate how the Witness Experience Inventory can inform the design of socially situated interactions with technology to avoid negative and create more positive witness experiences. We provide guidelines for applications of the Witness Experience Inventory in future research and its adaptable coding template. Both build on experiences from our own research, but give future researchers and practitioners the flexibility to adapt the tool to the social settings they study.
Keywords: social situation; research method; qualitative; experience design; witness experience; social practice (search for similar items in EconPapers)
Date: 2025
References: View references in EconPapers View complete reference list from CitEc
Citations:
Downloads: (external link)
https://www.econstor.eu/bitstream/10419/315673/1/F ... rience-inventory.pdf (application/pdf)
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:zbw:espost:315673
DOI: 10.1093/iwc/iwaf010
Access Statistics for this article
More articles in EconStor Open Access Articles and Book Chapters from ZBW - Leibniz Information Centre for Economics Contact information at EDIRC.
Bibliographic data for series maintained by ZBW - Leibniz Information Centre for Economics ().