An analysis on the impact of logistics on customer service

Francesco Querin and Martin Göbl

Journal of Applied Leadership and Management, 2017, vol. 5, 90-103

Abstract: What is the connection between Logistics, customer service and customer Satisfaction levels? What are the role and importance of a Company’s Logistics policies on the overall Customer Experience? What is a generally acceptable response time from a Customer Service?

Keywords: Supply Chain Management; Supply Chain; Management; Logistics Management; Logistics; Customer; Customer Service; Customer Experience (search for similar items in EconPapers)
Date: 2017
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