The impact of covid-19 crisis on a company's internal communication

Marjana Vaneva and Marjan I. Bojadjiev
Additional contact information
Marjan I. Bojadjiev: University American College Skopje, Skopje, North Macedonia

Interdisciplinary Description of Complex Systems - scientific journal, 2021, vol. 19, issue 2, 239-256

Abstract: The goal of the article is to identify whether the COVID-19 crisis has had an impact on the company's internal communication - both from leader's and organization member's perspective, that is, to compare the leaders' perceptions of their leadership and communication style on one hand, with the organization members' perceptions of the communication model they use with same-level colleagues and the descriptions of their leaders' philosophy on the other hand. 16th March 2020 is the turning point that marks the start of the pandemic - communication before and after this date was analyzed. Two questionnaires (one for leaders and one for organization members) designed by the authors of this case study were administered to these two targeted hierarchical levels in a privately-owned company in North Macedonia. The analysis showed what both groups stated - after the pandemic outbreak face to face meetings were replaced by virtual communication, shorter meetings became more common, leaders were involved by giving feedback, and they led by logos, with the most welcomed difference being in the leadership model: leaders maintained that their leading was by example in both periods, while organization members claimed that after the start of the crisis their leaders' priority was work-life balance.

Keywords: COVID-19 pandemic; effects; internal communication; leaders; organization members (search for similar items in EconPapers)
JEL-codes: D23 D81 D83 (search for similar items in EconPapers)
Date: 2021
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.indecs.eu/2021/indecs2021-pp239-256.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:zna:indecs:v:19:y:2021:i:2:p:239-256

Access Statistics for this article

More articles in Interdisciplinary Description of Complex Systems - scientific journal from Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu
Bibliographic data for series maintained by Josip Stepanic ().