Service innovation – organizational and systemic approaches
Marja Toivonen
Chapter 4 in Services, Experiences and Innovation, 2018, pp 66-80 from Edward Elgar Publishing
Abstract:
This chapter discusses four central perspectives to service innovation: managing innovation processes, taking a strategic stance to innovation, promoting user-based and employee-driven innovation, and answering the need for systemic innovations. The chapter shows that Jon Sundbo has contributed in a notable way to research in all these areas. He has introduced the idea of balanced empowerment to emphasize the importance of strategy in the inducement and control of innovation activities. His framework of strategic reflexivity focuses on the top-down processes that integrate distributed novelties. On the other hand, customer encounter–based innovation supplements the picture by analysing the bottom-up processes in which grassroots employees transmit users’ ideas into the organization. The concept of after-innovation points out that the active role of users also continues after the launch. At the broader societal level, Sundbo has participated in the discussion about the systemic nature of innovations by analysing value chain innovations.
Keywords: Business and Management; Economics and Finance; Geography; Innovations and Technology (search for similar items in EconPapers)
Date: 2018
References: Add references at CitEc
Citations:
Downloads: (external link)
https://www.elgaronline.com/view/edcoll/9781788114295/9781788114295.00010.xml (application/pdf)
Our link check indicates that this URL is bad, the error code is: 503 Service Temporarily Unavailable
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:elg:eechap:18058_4
Ordering information: This item can be ordered from
http://www.e-elgar.com
Access Statistics for this chapter
More chapters in Chapters from Edward Elgar Publishing
Bibliographic data for series maintained by Darrel McCalla ().